Customer support that reveals a concern and desire to provide solutions encourages meaningful conversations and trust from customers. - Tonika Bruce , Lead Nicely, Inc. 5.

People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people ...

Businesses need mechanisms to respond to inquiries or requests for help from existing and potential customers. These customer helplines are essential for delivering support, service, advice, and ...

Customer experience professionals reveal how real customer conversations provided valuable insights for discovering blind spots in CX. Editorial Channels Marketing & CX Leadership ...

Maybe, after years of talking about excellence in service, brands have finally met our expectations. And some smart companies have found good ways to secure our loyalty. Or maybe we just lowered ...

The Philippine Customer Service 2023 survey, a joint project of the Philippine Daily Inquirer and Statista, the world’s leading data and... July 10, 2022 News ...