Communications provider enhances customer experience offerings with AI-powered virtual agents and supervisor tools.

If someone calls claiming to be the FBI or another government agency and threatens arrest unless you pay up, hang up.

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing ...

No appointment is needed to visit the centers. You can also apply for assistance online or call 800-621-3362. Bullitt County Emergency Services, 238 Saltwell Road, Shepherdsville, KY 40165 Working ...

EVERETT, Wash. — Snohomish County's new 911 call center will start taking emergency calls Wednesday morning. KING 5 got an exclusive look at the new space off Everett Mall Way. “Around the ...

Shortly before 6 p.m. on May 12, officers responded to a drowning call at a home near East Chandler ... Trigg was taken to Chandler Regional Medical Center and then to Phoenix Children's Hospital ...