The Food and Drug Administration approved the preventative use of lenacapavir, made by Gilead Sciences, on Wednesday. Experts ...

A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with ...

The $2.6 million in funding designated for Gracedale nursing home retention bonuses remains a subject of contention after the ...

Members from California, Illinois and New Jersey have been denied access in recent weeks to immigrant detention facilities in ...

A group backed by Mark Ruffalo and other celebrities faces eviction from West Park Presbyterian Church, which may be replaced ...

Beginning September, Trump Mobile will sell the T1 phone for $499 and a wireless service to let users make calls, send ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Petah Tikva, in central Israel, suffered some of the worst damage after Iran fired a huge wave of ballistic missiles ...

A swatting call in Prunedale prompted a large police response after a caller falsely reported an officer had been shot, ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

EverConvert has expanded its focus on specialized legal intake services, aiming to streamline how law firms manage incoming ...

Immigration detainees are again being sent to Florida’s Glades County Detention Center, once excluded by the federal ...