Remember that a calm demeanor can defuse even the most aggressive conversations ... will equip your team to manage difficult contacts through customer service seminars and role-playing exercises.

In the professional world, difficult conversations are inevitable. Whether it's delivering a negative performance review or discussing a potential layoff, the way these conversations are handled ...

and ways to handle difficult conversations. Noah finishes with an upbeat description of how following up is one of the best things you can do when talking to customers. Customer Service: Serving ...

But don't wait too long: He encourages taking a more collaborative approach early in a conversation ... customer service expert and principal of Blue Orbit Consulting, if someone is being ...

After struggling between apps on my phone and conversations with the receptionist ... First, a small discount usually helps a difficult customer service situation. Second, providing a process ...

The technology company Interactive-Solutions has recently created iRolePlay, a ChatGPT-powered AI tool that trains customer service staff using simulated conversations. ChatGPT, developed by ...

directly from every customer conversation—no matter if it's agent- or AI-led. By unlocking previously siloed customer service data, Front empowers businesses to make smarter, customer-centric ...