To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Sarah Joyce, director of optometry at Specsavers, and Kirsteen Newman, head of dispensing development, tell OT why a ...

Generative AI’s pitfalls were clear during a recent incident whereby an AI co-pilot designed to intercept bugs in ING’s code failed to notice the bug, likely because the deployment of the code was in ...

The Manhattan Clam Chowder offers a tomato-based alternative to creamy New England varieties, while the Guinness Onion Soup transforms the French classic with the rich, malty depth of stout beer. The ...

In a world of cookie-cutter chain restaurants, Katalina’s stands as a testament to culinary individuality, housed in a 100-year-old gas station that’s been transformed into what might be Ohio’s most ...

TACO is a simple, four-part framework I developed to help high-performing leaders and teams handle difficult conversations with calm, clarity and compassion.

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

It often begins with a frustrated customer call. Something was late. Something went missing. Someone was rude. The complaint ...