Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

TACO is a simple, four-part framework I developed to help high-performing leaders and teams handle difficult conversations with calm, clarity and compassion.

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

When someone shares bad news, there are several ways you can respond that could help them feel better. You may typically use one or two comforting options already, but it's good to have a few more to ...