Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

This approach is a response to the growing evidence that fully autonomous agents are a high-stakes gamble. The high cost of unchecked AI. The problem of AI hallucinations has beco ...

Learn how to build custom AI agents with Microsoft Copilot. Step-by-step guide to streamline workflows and integrate AI into ...

AI agents are transforming how businesses operate by automating tasks, adapting to workflows, and enhancing productivity across teams.

As India continues its journey towards a digitally intelligent economy, Confluent, the market-leading data streaming platform ...

In an overly reactive market to the risks posed by large language models (LLMs), CISO’s need not panic. Here are four ...

The final day of the summit had a short program, including panel discussions about integrating AI into workflows, measuring the success of AI tools and AI governance, privacy and ...

AI is everywhere in ecommerce right now. Product recommendations feel smarter. Customer questions get answered instantly. Ads ...

Elon Musk’s AI claims and Google’s launch of the Veo3 video model signal a shift toward agentic AI—systems that could ...

Through tools like Microsoft 365 Copilot, Dynamics 365, and Azure AI Agent Service, the tech giant is turning generative AI ...

The Linux Foundation has announced it will host the Agent2Agent (A2A) protocol project, an open standard originally developed ...