About a year ago, the Harris Poll and CareerBuilder conducted a survey of thousands of managers and workers, hoping to find out the ... cited them as a cause of wasted time.

In any business 20 percent of your employees cause 80 percent of your employee-related headaches. And 20 percent of your customers are the "problem people" who cost you 80 percent of wasted time ...

That’s an entire TV show. Hardened commuters in big cities may find that number a bit precious, but that’s only the average time wasted. Commuters in the 15 most-congested cities spent an ...