Dealing with difficult customers is an inevitable part of running ... the solution is working and they feel appreciated. One small phone contact or email will show your dedication to offering ...

I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. With the good comes the bad, and in business this means dealing with difficult ...

True listening seems to be a disappearing art in our culture. But in order to communicate effectively with a difficult customer, it’s imperative. An ear is only the organ that delivers sound ...

They can place stress on you and your employees and interfere with servicing your other customers. You can use a few basic techniques to deal with difficult customers, whether they have a ...

At the time, I thought that working in a call-center was one of the most stressful professions to undertake, especially when dealing with insurance claims (you can imagine the stories).

Six types of ‘difficult ... serve your customer’ (www.vivagroupindia.com) are: uninformed, well-informed, anxious, friendly, egoistic or high-headed, and informal. How do you deal with an ...

Those working in any profession will experience their share of difficult conversations. Whether a customer’s cable ... this is done over the phone, and some of these people wind up calling ...

The majority of grocery store workers must deal ... from customer interaction is a typical characteristic of grocery store working conditions. Store managers and associates must handle difficult ...

plus you are more likely to have to counsel your employees who are dealing with difficult customers. It is just a sad, but true sign of the times. A simple rule stated even more simply: If you hire ...