Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

The city of Aurora launched myAurora 311 last March as its first point of contact for all non-emergency questions, concerns ...

Zoom has launched its AI-powered Contact Center in India, offering an omnichannel, cloud-based solution with Bring Your Own ...

Manoj Kumar Vunnava's analysis illustrates how innovation, paired with practical execution, can drive broader business ...