ServiceNow Inc. (NYSE:NOW) is one of the best US tech stocks to buy now. On June 18, 3CLogic announced that a prominent ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Founded in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets ...

Greene County Bancorp is a niche bank with strong asset quality but a mixed financial trajectory and volatile income trends.

After previous, lackluster Business Process Outsourcing (BPO) experiences, software leader Odeko partnered with Boldr to scale high-quality support from 6 ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

W.C. Bradley Co., the parent company of leading outdoor cooking brands Charbroil, Oklahoma Joe's, and Pit Boss has successfully launched an AI-powered platform within its Customer Care Center, ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.