As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

AOL Mail remains one of the most popular email services, offering a range of features and support options for users. However, ...

Intradiem completed development work on a significant platform modernization project in 2024, ensuring a firm foundation for its innovative product offering. The company saved millions for its ...

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

Difficult customer interactions are taking a toll on frontline employees, leading burnout and turnover. A survey by Perceptyx found that 53% of public-facing workers have recently encountered ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

Ryan Falkenberg, CEO of CLEVVA takes a look at how AI agents are changing diagnostic and troubleshooting processes, and how ...