News

Global Hospitality Leader Adopts 3CLogic’s AI-Powered Contact Center for ServiceNow Modernization
ServiceNow Inc. (NYSE:NOW) is one of the best US tech stocks to buy now. On June 18, 3CLogic announced that a prominent ...
NiCE-Snowflake partnership addresses a significant AI customer pain point
One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...
Customer Service Is A Human Sport—Even In The Age Of AI
Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...
Synthflow AI is bringing 'conversational' voice agents to call centers. Read the pitch deck that it used to raise $20 million.
Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.
Genesys wants agentic AI to make customer service less robotic
With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...
The Impending AI Shift In The Global Call Center Industry
The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...
TMCnet20h
Synthflow AI Raises $20M to Transform the $168B Global Conversational AI Market With Enterprise AI Voice Agents
Founded in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets ...