Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Tech Mahindra is strategically implementing its "AI delivered right" Generative AI (GenAI) framework, focusing on achieving significant improvements in productivity (30-50%), business transformation ...

Conner to provide strategic leadership across several key functional areas to further propel company growth as a leading ...

Square provides information on the ins and outs of what tariffs are, their potential impact on small businesses, and how to ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

Your opted-in database isn’t just a list—it’s the foundation for understanding your customers and driving revenue.

Hilton's Chris Silcock outlined a focused approach to artificial intelligence that centers on improving the guest stay ...

New Kaseya CEO Rania Succar marks a significant leadership shift aimed at accelerating innovation and transforming customer ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

The following six strategic pricing approaches offer a roadmap to protect your margins while maintaining customer trust ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...