The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

In parallel with this leadership move, Everstage is unveiling a revamped support strategy designed to enhance customer experience for its growing enterprise clientele. With over 15 years of ...

As the technology continues to evolve, the key differentiator will be how companies use these tools to create value for both ...

Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service ...

Successful customer acquisition can often take a lot of trial and error to master. We asked industry experts to share one ...

Deloitte Touche Tohmatsu India LLP has entered a strategic alliance with CleverTap, to help businesses transform their ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Amanda Eamich, a seasoned digital leader, announced on LinkedIn Monday that she has been promoted to vice president of growth ...

ALLENTOWN, Pa., March 25, 2025 (GLOBE NEWSWIRE) -- CAI, a global services firm, announced today consecutive growth into 2025 ...