Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Conner to provide strategic leadership across several key functional areas to further propel company growth as a leading ...

Square provides information on the ins and outs of what tariffs are, their potential impact on small businesses, and how to ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

The vendor finance market in 2025 is shaped by paradox: strong demand across verticals on one side, macroeconomic and ...

When governments focus on user engagement and service delivery, it doesn’t just improve public sentiment. It enhances operational efficiency, reduces costs, eliminates unnecessary friction, ...

COO Kenneth R. Bull provided guidance reflecting tariff impacts and current performance. "For the second quarter of 2025, we expect total sales in the range of $975 million to $995 million or growth ...

A change-ready culture is characterized by an organization's collective ability to anticipate, respond to, and capitalize on change. Such cultures are marked by flexibility, continuous learning, and a ...

Your opted-in database isn’t just a list—it’s the foundation for understanding your customers and driving revenue.

The following six strategic pricing approaches offer a roadmap to protect your margins while maintaining customer trust ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...