An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

In my world I sell by always employing the best customer service principles. Many relationship managers, salespersons, and ...

A person visits stores under the pretense of shopping—first for an iPad for their child, then for protein powder—to observe ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better understand AI’s effects on customer service and what it means for both ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

She credited past government support and international partnerships, such as the World Bank-funded Rural Service Delivery Programme (RSDP), for laying the groundwork. Now, she said, the volunteer ...

Help Register Login Login Hi, %{firstName}% Hi, %{firstName}% Games Car rental Amid skyrocketing complaints regarding customer service failures by the Social Security Administration (SSA), AARP is ...

While both changes were controversial and sparked criticism, it sounds like the latter of those changes was actually in response to customer feedback. Before making the change to assigned seating ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...