A normally quiet Sunday afternoon was interrupted by the repeated chiming of Michelle DeHosse’s cellphone. The New Eagle ...

Workers will ask guests if they want drinks for here or to go, offering ceramic mugs to those who want to stay ... In another sign of Niccol’s focus, Starbucks recently changed its customer-service ...

Workers will ask guests if they want drinks for here or to go, offering ceramic mugs to those who want to stay ... In another sign of Niccol’s focus, Starbucks recently changed its customer-service ...

Kermit the Frog. Coffee puns like “thanks a latte” and “a matcha made in heaven.” Drawings of dogs, cats, birds and bees.

Workers will ask guests if they want drinks for here or to go, offering ceramic mugs to those who want to stay ... Starbucks ...

Workers will ask guests if they want drinks for here or to go, offering ceramic mugs to those who want ... Starbucks recently changed its customer-service survey. Instead of asking guests how ...

Starbucks will also add digital menus to all of its company-owned U.S. stores over the next 18 months to make ordering ...

Starbucks on Tuesday reported better-than-expected sales in its fiscal first quarter as some of its turnaround efforts start ...

Chairman and CEO Brian Niccol, who joined the company in September, said customer ... service and drive store traffic. Starbucks is trying to re-establish itself as a gathering place, and this ...

My workplace has a birthday-cake roster and this week I was the designated cake ... including the coeliac guy in Customer Service who brings in a delicious, potato-starch cake iced with psyllium ...