Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Discover the best AI voice generators redefining communication with lifelike speech, emotional depth, and endless ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

The versatility of voice assistant technology extends beyond basic customer service: Voice assistants are transforming talent acquisition and development through: On the revenue generation side ...

While EVI 3’s specific API pricing has not been announced yet (marked as TBA), the pattern suggests it will be usage-based.

With faster, more accurate voice AI and surging sales, SoundHound is positioned to be a pure-play winner as voice AI goes ...

Jain and Observe.AI contend that they don’t offer a fully integrated solution for customer service workflows. In addition, unlike traditional voice AI assistants, Observe.AI’s VoiceAI agents ...

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a ...

Voice-of-the-customer data can also help close the gap between ... You can also collect and analyze the feedback customers share with your customer service and field service employees. At the ...

Voice cloning and synthesis technology has ... The publication quoted Skype customer service contractor Christine Stewart as saying, "One person called me the C-word. I’d call my supervisor.