"It’s a small act of love, I think, to want to talk to someone—however you choose to do it," writes Rainesford Stauffer.

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

On February 4, 2025, the Federal Communications Commission (FCC or Commission) released a Notice of Apparent Liability for Forfeiture (NAL) ...

"Our AI can lower call handling time by 15% and improve outcomes for customer support agents by 40%,"Gopalan shared.

The FCC has proposed a $4,492,500 fine against VoIP service provider Telnyx for allegedly allowing customers to make ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Traditional voice offerings are primed and ready for an AI upgrade according to new research from Omdia and Alianza, Inc., ...

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

A local authority's digital customer service system has been described as "universally awful" by a councillor. Telford and ...