Traditional voice offerings are primed and ready for an AI upgrade according to new research from Omdia and Alianza, Inc., ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Robocallers posing as employees of the Federal Communications Commission made the mistake of trying to scam real employees of ...

The FCC has proposed a $4,492,500 fine against VoIP service provider Telnyx for allegedly allowing customers to make ...

Forget fancy chatbots—2025 will be about AI that gets embedded deep into a company's DNA. This new wave of process ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

UGI Utilities filed a request with the state Monday to increase natural gas delivery base rates by $110.4 million annually, ...

AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis ...

AI is playing an increasingly important role in driving customer and staff engagement by automating routine tasks and ...

Telviva CEO David Meintjes writes on the key trends that will drive business communication in 2025 and beyond.

A local authority's digital customer service system has been described as "universally awful" by a councillor. Telford and ...

Opposition is growing to UGI’s proposed rate increases for residential customers and commercial and industrial natural gas ...