Madhumita Murgia speaks to Jim Covello and George Lee of Goldman Sachs, Synesthesia chief executive Victor Riparbelli, Replit ...

First Insight has been recognized as a Major Player in the IDC MarketScape: Worldwide Retail Promotions Management 2024–2025 Vendor Assessment.

“There are a lot of things that it’s going to do better than we can,” said Jeff Laethem, who heads a Buick and GMC dealership in Detroit. Laethem uses an AI product to help manage customer phone calls ...

The next time you call to book a service appointment for your car, you might not need to speak with a human. Companies with artificial intelligence-powered tools are pushing into all corners of ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

This strategic move is set to bolster KiranaPro's capabilities in vendor acquisition, hyperlocal marketing, and efficient ...

What does it mean to be neurodivergent? The term basically applies to people whose brains work in an atypical fashion. It was coined in the 1990s to counter stigma against people with autism, ADHD ...

When doctors diagnosed her son with autism 15 years ago, Iraida Muñoz moved her family from Puerto Rico to the United States ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

According to vocal coach Claire Fry, how we say something can be as important as the words themselves. Here's her advice for ...

Wide Spectrum is useful for calls with multiple people on one phone line. That way, everyone can be heard, not just the ...