Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Royalty-free licenses let you pay once to use copyrighted images and video clips in personal and commercial projects on an ongoing basis without requiring additional payments each time you use that ...

The campaign featured the Maltese crab as a symbol of determination ... and reflect the SOFTSWISS creative spirit and innovative technologies.” The Best Customer Service award honors SOFTSWISS Managed ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

And when people have to meet each other in transactional settings — in stores, on airplanes, over the phone on customer-service calls — they are, in the words of Ms. Luna, “devolving into ...

And unfortunately, whether it's to cancel your internet service, get help with a technical issue on your laptop, or ask about an unexpected charge, most of us have to call the dreaded customer ...

Unloading on an anonymous customer service representative who is obligated to listen has a certain appeal. And it’s free. By Maggie Parker When Kate Lacroix was driving alone from Seattle to ...

Customer service is the new marketing. This statement may sound suspect coming from me, a customer service consultant; it sounds like an example of “when you have a hammer, every problem looks ...