The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

My search for Vitz tyres not only revealed the dominance of Chinese brands in the local market but also became an unexpected ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. The CCaS will, according to HMRC, ...

The machinery of government change (MoG) will affect about 1,500 employees, including those in customer service, call centre, and digital identity roles. Minister for Customer Services and Open Data ...

Download this Customer Product Rating Icon Logo Symbol Isolated Sign vector illustration now. And search more of iStock's library of royalty-free vector art that features Customer graphics available ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service ...