The software giant polls staff on various aspects of their work life. The results are a key tool for assessing employee ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Of course he was being flippant. But, whether it’s a dentist appointment or a trip to a local shop, today’s world is all about customer satisfaction, or rather customer satisfaction surveys. I was ...

Customer loyalty is essential to achieve success in the banking sector. This research aims to present an overview of the role of customer loyalty and investigate the factors that affect the loyalty of ...

Customers said they're open to AI-powered interactions when contacting support, but they expect the outcomes to be satisfactory. This article, Survey: Customers prefer AI chatbots to live customer ...

Responding to the survey, Ryanair slammed it as being “fake”, while British Airways highlighted the number of responses in ...

TROUP COUNTY, Ga. — A team from the National Weather Service surveyed Troup County for storm damage on Monday, a day after storms rolled through west Georgia and metro Atlanta, leaving behind ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase. Additionally, fewer energy customers are running into problems when they ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten customers still experience problems when contacting an airline with an issue or ...

It’s not a rousingly confident time for dealmakers assessing the world around them. © 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site ...