Brighton and Hove Council help desks will relocate to Jubilee and Hove Libraries from May 6, making face-to-face support easier for residents.

SINGAPORE] Singapore Airlines (SIA) has partnered ChatGPT-maker OpenAI to develop and execute generative artificial ...

Rails recently opened a new retail location in Bethesda, Maryland, which was strategically chosen based on strong existing ...

International Banker is joined by Mr. Daniel Asiedu, Managing Director of OmniBSIC Bank to discuss the bank's impressive ...

The Clallam County assessor’s office is continuing its reduction in customer service hours for another month following a personnel layoff during the 2024 budget cuts.

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Two employees at Auto Solutions have been recognised among the best service advisers across the Caribbean region by Suzuki. David Furtado and Esther Bascome were named Suzuki’s Top Service Advisers ...

Parramore Music will turn 50 in August. Located in downtown Ocala, it has been at the same spot since the late 1970s.

The staffers have been sent home due to reduced workload, due to a fall in customer support queries. Customers have changed ...

Everywhere you turn, someone’s talking about experience. User experience. Customer experience. Employee experience. Total ...

So many more people have been calling in recent weeks that customer service representatives say it's much harder ... including the slashing of staff and the effort to ban applying for retirement ...