News

Social Security is telling its staff that customer service is about to get a lot worse
Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...
Retail Insider8d
Enhancing Retail Staff Training: The Role of Effective Communication Skills
For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...
AARP sounds the alarm on Social Security's 'startling and sudden decline in customer service' — and warns of more to come
With more changes to come, AARP is worried Social Security's customer service could get even worse.
Wall Street Journal29d
Dealing With Social Security Is Heading From Bad to Worse
Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...
Hosted on MSN28d
Social Security is telling its staff that customer service is about to get a lot worse
The mounting customer service crisis at the SSA comes as the ... Romig called the cuts to those staff numbers "a perfect storm for Social Security beneficiaries." Staffing disruptions at the ...