“Customer service does not have to have a smile,” he says to his 532,000 followers. In the content creator’s mind, if his voice and face appear neutral, he was polite and did his job, that ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful.

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

My mother often repeated, “treat others the way you would like to be treated." This is hard when you are receiving poor customer service.

Bank Customer Always Waited Until The Place Was About To Close Before Coming Inside, ... Would you put on your best customer service smile and act like nothing was wrong, ...

I have just returned from an eleven year stint in the USA and am very happy to be back in SA except for one annoying aspect. Institutions, both Private and Governmental, have absolutely no respect for ...

Whether your parcel is large or small, going express or ground, heading to Madrid or Missoula, Angie Williams with the Whitefish Post Office will take care of it while providing you with excellent ...

While good customer service is being provided across the board, there is still scope for improvement to ensure we bring a ...