Commentary: I was supposed to get the Switch 2 on June 6. It didn't show up on that day -- or any day -- and Verizon never gave me an update. But the story has a happy ending. Sort of, anyway.

The Chautauqua County Visitors Bureau recently presented customer service excellence awards to employees of the local tourism ...

The PSC is reviewing a settlement that would see Verizon acquire Frontier and become the largest internet provider in West Virginia.

SAN ANTONIO – CPS Energy is warning KSAT viewers about potential scam calls claiming to be representatives of the utility.

Find the answer for Customer service representative from the people who brought you the USA TODAY Daily Crossword Puzzle.

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

More Americans really should try the growing number of alternatives to AT&T, T-Mobile and Verizon — although maybe not Trump ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

Customer service reps are supposed to make it easy for customers to get the help they need. However, Verizon reps seem to be ...

ST CATHERINE, Jamaica— A St Catherine customer service representative has been charged with unauthorised access to computer data and simple larceny following incidents in Kingston and Portmore ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

New skills include: Customer service skills provide service representatives with instant access to relevant customer account information, including top-selling products, compliance insights ...