Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in AI-driven customer service solutions. By ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Commentary: I was supposed to get the Switch 2 on June 6. It didn't show up on that day -- or any day -- and Verizon never gave me an update. But the story has a happy ending. Sort of, anyway.

The Chautauqua County Visitors Bureau recently presented customer service excellence awards to employees of the local tourism ...

Moving beyond chatbots to digital workers that execute tasks. NICE's unveils Agentic AI and partnerships with AWS, ServiceNow ...

Find the answer for Customer service representative from the people who brought you the USA TODAY Daily Crossword Puzzle.

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

More Americans really should try the growing number of alternatives to AT&T, T-Mobile and Verizon — although maybe not Trump ...

A bill in the Ohio House would require public water systems to replace lead lines within 15 years − a massive undertaking ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

Bills that customers said did not come for months at a time, bills that seemed inflated, and other issues with electric and water service were the topic of a public forum Thursday. That forum, with ...