Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...

I probably do not have to tell you how difficult, if not impossible, it is to get in touch with a customer-service representative nowadays. Companies have downsized and phased out call centers in ...