Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription ...

Leave the worries of the world behind at this quaint, boutique hotel on Mississippi's inviting Gulf Coast for a hassle-free ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

The help desk office is located on the second floor ... Grove Communications and kind of went through a list of what they see on a normal basis with customer questions and concerns. And just reviewed ...

Please view our affiliate disclosure. Customer support software is evolving quickly thanks to AI. The tools on this list combine traditional help desk capabilities (like ticketing, knowledge bases, ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

As stated previously, the majority of customers prefer kind and helpful customer service. One approach to convey a friendly tone is by opting to make suggestions instead of doling out instructions.