AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Wanstor, a leading Managed Service and Security Provider (MSSP) in the UK, is thrilled to announce its outstanding success at Spark2025, where the company was honoured with two prestigious awards: MSP ...

Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

Recognizing the need for a modern, integrated IT service desk, CSK chose 3CLogic for its ability to seamlessly ... support and driving long-term growth." 3CLogic transforms customer and employee ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. It said that in addition to ...

AI will likely affect all jobs in some ways, yet the impact will vary depending on the job. It's a good time to be a nurse or ...

Social media users were amused by the worker's "brilliant" solution in the viral post, with one saying "never thought to do this." ...

Branded as a “new and exclusive travel membership” programme, Ryanair Prime costs €79 per year and promises special monthly flight sales, discounted flight prices, 12 free seat reservations per year, ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. It said that in addition to the proposed closure of the Stockport, Sheffield and Leeds Central ...

As businesses rely on multiple apps to manage their processes, integrating these apps effectively becomes essential for better management, simplified workflows and improved efficiency. If you are ...