“This had a clear impact on customer satisfaction ... In the race to see which delivery service fulfills orders the quickest, we might see some changes the next time this report is released.

You may be familiar with the phrase “the customer is king.” It’s a concept that has long been at the centre of strategy in ...

The partnership leverages NICE’s industry-leading AI-powered customer service automation ... silos that traditionally plague customer service delivery. Discover companies with rock-solid ...

This information, combined with insights from reviews, can give you more holistic customer intelligence to inform decision making. One thing that’s beyond your control? The service fees charged by ...

Marc McCrery — vice president for customer experience at USPS — said that, coming out of the COVID pandemic, the agency was receiving up to 100 million calls and 13 million service requests.

This one’s for our customer service, food, and delivery workers; we feel for you completely. In a Reddit post, an Amazon delivery driver shared a recent story about dealing with a not-so ...

Client Services Supervisor EMEIA Diana Muñoz has been honored with the Excellence in Customer Service – (Supplier) Award at ...