The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

United Parcel Service predicted downbeat 2025 revenue after announcing they are reducing business with Amazon to focus on ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

On-demand grocery and food delivery platform Shopezy has expanded its UK services to South Wales, Portsmouth and London.

While this approach provides improved value and operational efficiencies, it also brings challenges that impact both ...

In a rant post to Reddit, the disgruntled driver shared that they felt exploited after working tirelessly, facing slow ...

Chatmeter, a leader in multi-location customer intelligence, used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are ...

Ricardo Amorim, Acting UK General Manager and VP of Global Revenue at Stuart, the leading white-label delivery service in ...

Walmart has expanded its same-day prescription delivery service coast-to-coast after a pilot program last fall. Here's what ...

To achieve CX excellence, government entities must embrace advanced technologies that streamline operations, enhance ...

The U.K.'s on-demand delivery market has grown rapidly, with forecasts indicating a value of £28 billion by 2025. Shopezy has ...