Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Opinions expressed by Forbes Contributors are their own. Adrian Swinscoe writes about service and the customer’s experience. Recently, I was invited to participate in a discussion about how to ...

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said today it has raised $14 million in a early-stage funding round led by ...

Chatmeter’s AI found that the issues were compounded by poor customer service and rude, dismissive staff when people called to check on their order or report quality issues. More than half of delivery ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.