The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a ...

Several gigabytes of sensitive customer data have surfaced on the darknet, allegedly from the British postal service Royal ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

To effectively drive business performance, and remain compliant with KYC and AML regulations, it’s vital financial institutions recognise the numerous issues caused by bad customer data, and follow ...

Unstructured data refers to information that does not have a predefined data model or organized format, making it more ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

DNA-testing company’s site has been tough to navigate in wake of bankruptcy, raising concerns about what happens to personal ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

By: Olivia vonNieda, VP and General Manager, McKesson Compile, and Veena Attivilli, Head of Customer Success, McKesson ...