The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a ...

Several gigabytes of sensitive customer data have surfaced on the darknet, allegedly from the British postal service Royal ...

Fiserv CEO Frank Bisignano has the credentials to upgrade Social Security, but faces broad distrust because of DOGE's cuts.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Retrieval-Augmented Generation (RAG) is an advanced AI technique combining language generation with real-time information ...

To effectively drive business performance, and remain compliant with KYC and AML regulations, it’s vital financial institutions recognise the numerous issues caused by bad customer data, and follow ...

Unstructured data refers to information that does not have a predefined data model or organized format, making it more ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...