The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

Have you ever found yourself thinking a server, salesperson or customer service employee was especially attractive, and ...

Former Microsoft recruiter Maddie Machado urges job seekers to ditch traditional cover letters in favour of a “brag doc”—a ...

From: MC McEnhill, Manchester Road, Sheffield.

Insurers at Lloyd’s of London have launched a product to cover companies for losses caused by malfunctioning artificial intelligence tools, as the sector aims to profit from concerns about the ...

Top 8 cover letter generators: Adobe Express, Canva, Microsoft 365, and Freesumes offer free, customizable templates. Premium tools like Kickresume, Novoresume, Hloom, and Resume.io add AI help ...

As someone with decades of experience as a job interviewer and applicant, I’m always surprised when I encounter dismissiveness—and outright disdain—of cover letters (especially when that ...

Apology letter template if you’ve delivered poor customer service Sometimes a mea culpa is your only option. If you want customers to forgive you when your customer service wasn’t up-to-scratch — ...