As AI continues to reshape industries, CEOs must focus on AI governance to ensure ethical, transparent, and responsible use ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Outgoing presidents traditionally leave a letter for the incoming president. Former President Joe Biden wished President Donald Trump "all the best for the next four years" in the letter he left ...

The New Yorker editor Susan Morrison on Lorne Michaels, the producer who still runs “S.N.L.” with an iron hand. Plus, Tina Fey reads The New Yorker’s review of the show from Season 1. From ...

There are a few things at this office that complicates customer service. Firstly there are no signs, except for MMG, to state which agent is dealing with which service. Customers have to assume ...

The often-dreaded cover letter is your secret weapon for standing out. Despite its importance, only 38% of candidates submit one for a job posting when required. The truth? A generic, formulaic ...

Re Jan. 10 letter to the editor “Biden stops drilling — again" by Rick Lash of Reynoldsburg: Lash attempts to tie President Joe Biden’s action to limit and stop new leases as a cause for ...