We all know that customer service is a core space ... monitor the performance of the AI chat system and collect feedback from both customers and support agents. This feedback can be used to ...

Good customer service teams can help maintain healthy ... training on one of the more popular modes of customer support—live chat. Young Entrepreneur Council members share their best live ...

Not too long-ago customers had limited options in order to avail any service ... voice-based support with live chat support. Consequently, live chat results in providing higher customer ...

Here’s how it works. Virgin Mobile today announced the launch of their new in-app customer support chat service, designed to make it easier for customers to get the help they need. You can get ...

It’s no secret that live chat is growing in importance as a customer service channel ... chat offers near-immediate access to the customer support representative. In comparison, an emailed ...

Apple on March 29 introduced Business Chat, an online service that’s still in beta ... inquiries and its AppleCare division for customer support. Hilton, Home Depot, and Lowe’s are among ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service ... Chat session in action between an Apple support ...