With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

If you solve the problem for this customer in a quick and efficient manner, you are likely to have a vocal and prolific brand advocate in all social channels. Dangerous response: Being aggressive in ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

The Department of Transport and Main Roads will transfer its customer service functions to the Department of Customer Services, Open Data, and Small and Family Business on July 1. The machinery of ...

A Blyth GP has been appointed to a key role with North East Ambulance Service (NEAS). Sign up to our daily newsletter. Sign up. Thank you for signing up! Did you know with an ad-lite subscription to ...

Cowboys 'Swiss Army knife' could play vital role for offense in 2025. The Dallas Cowboys have a do it all player that could play numerous roles for the offense during the upcoming season.

For all the frustrations with AI — almost half (47 per cent) of UAE consumers say their customer service interactions with AI chatbots have not met their expectations — the research does ...

Coinbase reported a significant data breach on May 15, costing up to $400 million and affecting over 69,000 customers. Hackers bribed customer service workers in India, leading to sensitive data ...