A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Connected AI can help you "listen" to the voice and behavior of your customers, your competitors customers and your team.

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Iron Mountain leads this category in the Management Top 250, followed by Intel and Ball ...

engaged relationships with business customers throughout their Ohio service areas. Escalent's Utility Trusted Brand & Customer Engagement study for business customers scores energy utility ...

"This is antithetical to any conceivable reason for opening a comic store in the first place." Customer stunned after ...

Momentous Sports Partners officially launched a new NIL agency at the start of the new year, introducing student-athletes to a cutting-edge, full-service agency. With an astounding 27 clients to ...