U.S. Sens. Tammy Baldwin (D-Wis.) and Roger Marshall (R-Kans.) on June 18 reintroduced the Reliable Rail Service Act to ...

President Donald Trump signed the 21st Century IDEA into law in December 2018, but without increased funding to roll out new ...

Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the enterprise HOBOKEN, ...

It's the final week of New York State's legislative session, and in an effort to gain support for passage, sponsors of the NY ...

From the lawmakers who brought you New York HEAT Act, enter the Customer Savings and Reliability Act. Open in Our App. Get the best experience and stay connected to your community with our Spectrum ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. The CCaS will, according to HMRC, ...

AI's capability for instant multilingual interaction is transformative. Now, a customer service agent in Paris can support clients in São Paulo, Berlin or Seoul—in their native languages.

A Charter challenge to B.C.'s Mental Health Act, over a provision that groups say denies patients the ability to consent to treatment, is now being heard in B.C. Supreme Court nearly a decade ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service ...

American Express® High Yield Savings Benefits Earn a competitive 3.60% annual percentage yield (APY) 2 <p>The Annual Percentage Yield (APY) as advertised is accurate as of May 8, 2025. Interest rate ...