President Donald Trump signed the 21st Century IDEA into law in December 2018, but without increased funding to roll out new ...

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

Maharashtra AAR rules Amruta Fettlers' shot blasting on customer's castings is job work under SAC 9988, attracting 12% GST as ...

A single-character typo and an unscheduled lease return have escalated into a multi-year legal battle between two lessees and ...

After flying with 40 different airlines in 30 years, Qantas stands out as my favorite because of the great service and ...

It's the final week of New York State's legislative session, and in an effort to gain support for passage, sponsors of the NY ...

Exelon, the utility’s Chicago-based parent company, is donating the relief money, which will be administered through ...

Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the enterprise HOBOKEN, ...

Ali Ghodsi, CEO of Databricks, said people underestimate how difficult it is to fully automate tasks and take humans out of the loop.

Strategic vertical integration calls for a broader mandate. It means integrating upstream suppliers and downstream service ...

Advanced Call Center Technologies, LLC (ACT), a 100% employee owned leader in customer experience solutions and premier Business Process ...