Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Just like in any RPG, leveling up is a vital part of the gameplay in Persona 5 Royal. Players who fail to level up their team will struggle against late-game bosses and need to waste time level ...

Think you know what call center software does? Think again. In the last five years, it's evolved, integrating with SMS, messaging apps, video calls and more. Southwest has built an impeccable ...

The most recent CMO Survey results offer fresh insights into the state of marketing strategies. A key theme emerges from the survey: the growing pressure on CMOs to demonstrate value and ROI amid a ...

Customer value is about much more than just selling a product or service. It means delivering experiences that deeply resonate with your customers, addressing their needs, and offering them real, ...

Persona 5 Royal immerses you in a variety of social links or as this title likes to refer them, your Confidants, and one of the various popular ones you can develop a bond is with the Priestess ...

In the world of B2B, customer journey maps have an additional level of complexity because organizations are often selling to a team rather than a single person. Therefore, when building a journey map ...