The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

Sitecore.ai helps marketers explore the future of digital customer engagement SAN FRANCISCO, June 25, 2025 /PRNewswire/ -- Sitecore® today announced the launch of Sitecore.ai, a bold new digital ...

The Idaho Public Utilities Commission has scheduled an online workshop, customer hearing and written comments deadline for an ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Longtime Fargo-based hospice service has new name ... The agency's existing contact information, including its phone number — 800-237-4629 — remain unchanged.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Cisco has released patches to address three vulnerabilities with public exploit code in its Identity Services Engine (ISE) and Customer Collaboration Platform (CCP) solutions.

Outdoor clothing brand North Face that it suffered a ‘small-scale’ attack on its website in April, after discovering ‘unusual activity’.

The department went out to tender for a customer relationship management (CRM) system in April 2025, worth up to £1bn excluding VAT, as well as a contact centre as a service (CCaS) provider, with ...