Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Insurance Business America ’s 5-Star Claims 2025 will close this Friday, February 14. We value your input on key aspects of ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during ...

Disney fans aren’t the only ones fretting over the years of cost increases and expensive add-ons in the theme parks.

PROS Holdings, Inc. (NYSE: PRO), a leading provider of AI-powered SaaS pricing and selling solutions, today announced financial results for the fourth quarter and full year ended December 31, 2024.

Morale is low in the working world, according to Glassdoor and other recent surveys. The employer-review platform recently published data stating that employees' reporting a positive outlook for the ...

42% of Gen Z investors in the US own cryptocurrency, nearly quadrupling the number of US Gen Z investors who have a ...

Davenport residents say streets, neighborhoods, and police services should be city's top priorities, according to a recent ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

MEDITECH Expanse continues to earn KLAS's highest honors, demonstrating its strong and consistent commitment to customer satisfaction in the global research firm's " 2025 Best in KLAS: Software & ...

In today’s fast-paced digital world, staying ahead in e-commerce and retail means embracing innovation. Traditional marketing ...