AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Onboarding doesn't fall apart because of price or missing product features; it falls apart due to poorly orchestrated, ...

With the UAE leading the way in AI readiness in the Middle East, IT Max Global and Microsoft recently co-hosted a series of ...

Suhasan's mastery over customer experience design and cross-functional collaboration formed the core of this success story.

Cisco has quickly developed deep agentic AI integrations across its networking, security and observability products, along ...

CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to ...

SAP Customer Experience won TrustRadius Top Rated awards for SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud four ...

A customer journey, powered by Epsilon, consists of serving personalised ads crafted using data points from past interactions ...

The rise of the chief product officer isn't just a trend. It’s a sign of a new era of leadership: one that’s agile and ...

About the interviewee Melissa Fellner is a global consumer marketing director, respiratory biologics, at AstraZeneca. She has more than 20 years of US and global experience in the areas of ...

Feroskhan Hasenkhan is a senior security engineer and cloud architect with over eighteen years of experience in ...