It's tricky being an icon of hospitality–like the Essex House on Central Park (the subject of this article) or Nordstrom, Apple, Disney, et. al. due to the mixed blessing of heightened customer ...

Besides dropped calls, the most common irritation in customer-service interactions is being stuck with a chatbot, according to research from Genesys, a maker of contact-centre software.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

A conversation summary generated by Copilot in Microsoft Dynamics 365 Customer Service captures key information like the customer’s name, the issue or request, the steps taken so far, the case status ...

More than 400 Aramex customer service agents will use Sprinklr’s Conversational AI and Bots to manage customer inquiries across digital channels in multiple languages – all from a single ...